Tag: government technology
20 articles
AI Reshapes Federal eDiscovery to Meet Surging FOIA Demands
Federal agencies are struggling to keep up with a surge in FOIA requests that are not only increasing in volume but also growing more complex, involving large volumes of electronic records, multiple custodians, and sensitive data. This perfect storm is putting a strain on legacy eDiscovery systems and already limited staff, all while meeting a strict 20-day deadline.
National Guard Fortifies Connectivity in Austere Environments
In disaster response and overseas deployments, reliable communications are a luxury the National Guard can't always count on - but with the help of AI and advanced spectrum technologies, they're building layers of connectivity to stay linked up under pressure.
US Agencies Redefine Customer Experience with AI, Data Analytics
US agencies are revolutionizing customer experience with AI and data analytics, and the US Customs and Border Protection (CBP) is leading the charge by putting CX at the forefront of its operations. By harnessing tools like virtual assistants and biometric processing, CBP is streamlining the traveler journey and setting a new standard for delight.
AI in Government: Automation Targets Inefficiencies in Citizen Services Delivery
Understaffed public agencies are struggling to deliver efficient citizen services, but AI and automation can help bridge the gap by accelerating effective processes and exposing areas for improvement. By leveraging AI, governments can optimize operations and make the most of limited resources.
Agencies Shift from Volume to Decision-Quality Security Outcomes
Federal agencies are revolutionizing their approach to cybersecurity by shifting from a focus on data volume to decision-quality outcomes, and those making intentional, decision-oriented data architectures are leading the way. By explicitly identifying the data needed to support operational decisions, these agencies are achieving clarity on data existence, location, and protection.
Selective Service System Pursues Draft Simulation Software
The Selective Service System is gearing up to evaluate its emergency response capabilities and is seeking simulation software to help assess its staffing and resource needs. Vendors have until August 14 to submit proposals for the project, with questions due by July 28.
Military Recruiters Leverage Mobile Tech to Engage Prospects
Military recruiters are revolutionizing their approach with mobile tech, making connectivity a powerful tool to engage prospects on-the-go. With real-time access, they can work from anywhere and stay connected with potential recruits.
Agencies Modernize Identity Infrastructure to Counter Emerging Threats
Federal agencies are racing against the clock to modernize their identity infrastructure, securing legacy systems while navigating the rapid evolution of AI and emerging post-quantum threats. As AI continues to advance at breakneck speed, agencies must build adaptable cybersecurity strategies to stay ahead of the threat landscape.
Pentagon's GenAI.mil Platform Expands with New Models, Higher Classification Levels
The Pentagon's GenAI.mil platform is blowing up, with a whopping 1.7 million users and over 100,000 custom agents created - and it's only getting bigger with new models and higher classification levels on the way. This generative AI marketplace is revolutionizing the Department of Defense's approach to innovation, with top vendors like SpaceX, OpenAI, and Google already on board.
State Agencies Turn to AI for Efficient, Accessible Services
State technology leaders are turning to artificial intelligence to deliver better, more efficient services to constituents, but must navigate trade-offs around budgets, staffing, and legal obligations. AI dominated discussions at the NASCIO Annual Conference, highlighting its potential to match the pace of change and revolutionize state agency operations.
AI Transforms Government Acquisition with Human-Centered Approach
Imagine revolutionizing government acquisition with a human-centered approach powered by AI - and starting with the requirements development phase, historically underserved by technology. By embedding AI here, the impact could be transformative, streamlining not just this phase but all downstream work that relies on it.
Cybersecurity Readiness Revolution Gains Momentum
The traditional cybersecurity certification approach is no longer enough - we need a culture of lifelong learning where professionals continually upskill and reskill to stay ahead of evolving threats. Dan Magnotta, Senior Federal Business Development Manager at Hack The Box, is leading the charge towards an active-readiness revolution.
States Adopt Effective Paid Family Leave Programs
When state governments combine paid family and medical leave programs with the right technology, everyone benefits - workers, employers, and state budgets alike. By leveraging purpose-built tech, states can deliver measurable results and make these programs affordable and sustainable.
Pentagon CTO Pushes Faster Tech Buying Process for Vendors
The Pentagon's CTO is shaking up the tech buying process, aiming for faster decisions for vendors - think "fast yeses and fast nos" to get small companies in and out quickly, avoiding years of uncertainty. This streamlined approach will create a single, efficient entry point for companies to showcase their tech.
Federal Agencies Face New Security Tests in AI Procurement
When it comes to AI procurement, federal agencies must prioritize cybersecurity over speed to avoid potentially disastrous consequences, especially when AI systems are tied to critical infrastructure. Compromising on security can have far-reaching and devastating impacts.
Federal Agencies Target Unified AI-Powered Contact Centers
Federal agencies are shifting their approach to AI-powered contact centers, moving away from fragmented chatbots that created a disjointed experience for citizens, and towards a unified, journey-centric model that offers a seamless and consistent brand experience. This new approach aims to provide one cohesive face to the customer, spanning channels and touchpoints.
Government Agencies Transform Contact Centers to Meet Evolving Citizen Needs
Join the Contact Center Transformation Summit on April 8, 2026, to explore how government agencies can evolve to meet changing citizen needs and ensure seamless access to essential benefits. This summit brings together leaders and experts to share insights and best practices for transforming contact centers in the public sector.
Defense Agencies Pursue Multi-Cloud Strategies to Bolster Operational Tempo
As defense agencies shift their focus beyond mere cloud migration metrics, they're now prioritizing a new set of goals that will give them a decisive edge in the digital landscape. They're leveraging multi-cloud strategies to drive decision advantage at scale, financial transparency, and operational tempo.
US Agencies Accelerate AI Adoption with Workforce Upskilling Initiatives
With AI now an undeniable part of our everyday landscape, the pressing question is: are government agency workers equipped to harness its power and deliver services effectively? As AI adoption accelerates, US agencies are proactively upskilling their workforce to stay ahead of the curve.
States Leverage AI to Optimize Paid Family Leave Programs
As states roll out paid family and medical leave programs, they're turning to AI and automation to deliver this complex social benefit fairly and efficiently, despite limited staff and legacy systems. By leveraging technology, state agencies can streamline PFML administration and meet rising public expectations.