Tag: public sector
70 articles
US Government Faces Crucial Overhaul Beyond Restoration
The US government's damage runs far deeper than a simple fix, with over 200,000 federal jobs eliminated and critical programs gutted - a daunting reality that demands more than just a Band-Aid solution. Former Transportation Secretary Pete Buttigieg warns that piecing together the fragments won't be enough to restore the country to its former state.
OpenAI Bolsters Cyber Defenses for Government Agencies
OpenAI is stepping up its game to protect government agencies from cyber threats by expanding its Trusted Access for Cyber program to federal, state, and local defenders. This move aims to bolster cyber defenses and keep sensitive information safe.
Illinois Scales AI with Governance Focus
Illinois is taking a cautious approach to scaling AI, prioritizing governance and controls to ensure responsible implementation. By putting safeguards in place, the state aims to harness AI's potential to boost productivity and enhance citizen services.
Home Office Bolsters Passport Contract to £576M Amid Rising Demand
The Home Office has supercharged its passport production contract, boosting its value to £576 million as demand for passports continues to soar. This 12-year deal, worth £48 million annually, is a significant increase from the original £360 million estimate.
State CISOs Eroding Confidence Amid AI-Driven Threat Surge
State CISOs are losing faith in their ability to protect sensitive data, with confidence plummeting to just 22% - a drastic drop from 48% in 2022 - as AI-driven threats intensify. This sharp decline in confidence extends beyond state governments, with 63% of CISOs also doubting the ability of local governments and public higher education institutions to safeguard public data.
Palantir Secures $300M USDA Deal to Modernize Farm Safety Net Programs
The USDA has awarded Palantir a $300 million contract to revolutionize its farm safety net programs, empowering the department to support American farmers with cutting-edge precision. This partnership promises to enhance services for the nation's farmers, who work tirelessly to sustain the country.
UK's Big Tech Reliance Poses National Security Risk
Relying heavily on US Big Tech giants has left the UK's public sector alarmingly vulnerable, posing a significant national security risk that's no longer just a policy issue, but a pressing concern. Decades of dependence have created a strategic liability that demands attention.
NHS England Preps for Microsoft Licensing Talks with £46K Benchmarking Push
NHS England is taking a savvy step towards renegotiating its massive £774 million Microsoft licensing deal with a £46,000 benchmarking exercise, setting the stage for what's sure to be a high-stakes negotiation. Can this small investment lead to significant savings for the UK public sector?
Government Agencies Transform Contact Centers to Meet Evolving Citizen Needs
Join the Contact Center Transformation Summit on April 8, 2026, to explore how government agencies can evolve to meet changing citizen needs and ensure seamless access to essential benefits. This summit brings together leaders and experts to share insights and best practices for transforming contact centers in the public sector.
States Leverage AI to Optimize Paid Family Leave Programs
As states roll out paid family and medical leave programs, they're turning to AI and automation to deliver this complex social benefit fairly and efficiently, despite limited staff and legacy systems. By leveraging technology, state agencies can streamline PFML administration and meet rising public expectations.
Critical Service Delivery: Alarming Gap in Government Agencies' Response
As government agencies navigate the digital age, a glaring gap in service delivery has emerged, leaving citizens frustrated and wondering if they can keep pace with evolving demands. With user-friendly experiences now the norm, citizens expect the same level of convenience, accessibility, and responsiveness from government agencies as they do from private sector organizations.
Critical Breach Exposes 8M Crime Tips
A shocking data breach has exposed 8 million crime tips, putting sensitive information in the wrong hands and raising serious concerns about public safety and trust. This critical breach highlights the urgent need for secure platforms that protect confidential tips from falling into the wrong hands.
Critical Breach: European Commission Reveals Alarming Web Systems Hack
The European Commission's recent admission of a devastating web systems hack has sent shockwaves through the digital community, exposing the vulnerability of even the most secure online infrastructure. With data siphoned off and transparency scarce, one thing is clear: public web systems are under siege and urgent action is needed.
Critical Omnichannel Strategies Boost Agency Contact Centers
In today's digital landscape, government agencies must adapt to meet the evolving expectations of citizens, providing seamless omnichannel experiences that mirror the high standards set by retail brands. By transforming their contact centers, agencies can deliver exceptional customer service and stay ahead of the curve.
Legacy systems failing: Exclusive ministers vow no repeat
Ministers promise no repeat, but ageing, brittle IT and procurement shortcuts are slowing the fixes that would stop another life‑threatening leak — read on to see why promises need firm deadlines and measurable progress.
Modernization at Scale: Exclusive Effortless Control
Modernization at Scale doesnt mean a reckless rip‑and‑replace—its a pragmatic, phased approach that helps agencies move faster without trading one rigid stack for another or piling on technical debt. By combining hybrid cloud, modular design, zero‑trust security and practical AI/automation, agencies can turn pilots into resilient, scalable services that deliver real benefits for citizens and operators.
Enterprise AI Maturity Exclusive: 5 Best Stages for Scaling
Enterprise AI Maturity forces a stark choice—scale fast and risk governance gaps, or move slowly and risk falling behind—so what will your organization choose? This report maps five pragmatic stages and gives clear, actionable steps leaders can use to scale AI responsibly and confidently.
Ransomware Exclusive: Stunning Worst Surge of 2025
Think ransomware was fading? The 2025 ransomware surge proves otherwise—smarter, faster attacks (retail incidents jumped 58% in Q2) are crippling stores, exposing data and stretching insurers and regulators to the breaking point.
Royal Borough of Kensington and Chelsea Exclusive: Major Leak
A suspected ransomware attack on the Royal Borough of Kensington and Chelsea is a stark wake-up call about how much of our lives we trust to local councils. Beyond locked systems, exposed personal records and disrupted services can leave residents — especially the vulnerable — at risk of fraud, identity theft and real harm.
Hacktivist-Driven DDoS Stunning Surge Alarms Public Sector
Imagine a city more threatened by a flood of malicious internet traffic than a broken water main — last year denial-of-service attacks, many driven by hacktivists, made up about 60% of public-sector incidents, knocking out services and eroding trust without stealing a byte. With billions of poorly secured IoT devices and cheap DDoS-for-hire markets, even small groups can weaponize networks to silence government portals and disrupt daily life.
Agentic AI: Exclusive, Effortless Path to Government Use
Agentic AI promises an exclusive, effortless shortcut for governments to leap from routine automation to systems that set goals and act autonomously—potentially turbocharging services while concentrating power and raising urgent questions about control, accountability, and mission alignment. As agencies run cautious pilots, the real task is capturing the gains without sacrificing oversight or public trust.
Agentic AI: Exclusive, Essential Move Beyond Automation
Agentic AI isnt just smarter automation—its a leap to systems that set goals, plan, and act across government services, so policymakers, technologists, and citizens cant afford to ignore its promise and risks.
AIX Summit: 3 Must-Have Rules for Best Gov AI Workforce
At DataRobot’s AIX Summit, experts laid out three must-have rules to build a resilient government AI workforce—starting with hiring for capabilities like agent design, red‑teaming and systems integration instead of old job titles. Follow them to speed services, close talent gaps, and protect public trust as agencies adopt agentic AI.
Agentic AI: Must-Have or Risky Revolution
When software stops asking permission and starts setting its own goals, governments face a leap from helpful automation to powerful but risky agentic AI—promising faster services but raising urgent questions about accountability, oversight, and public trust.