Tag: government modernization
3 articles
Federal Agencies Overhaul Contact Centers to Enhance Citizen Experience
The Department of Veterans Affairs sets a shining example with its mission-centered approach to service delivery, and Maximus President and CEO Bruce Caswell believes this mindset should be the standard across all federal contact centers. By modernizing these hubs, government can turn frustrating interactions into enjoyable experiences that better serve citizens and federal employees alike.
FBI Modernizes Contact Centers with AI-Driven Overhaul
The FBI's Criminal Justice Information Service handles millions of inquiries daily, with responses often determining life-or-death outcomes, making a customer-centric overhaul crucial to delivering accurate answers in seconds. By prioritizing a modernized approach, the CJIS aims to revolutionize its operations and elevate the citizen experience.
Navy Accelerates Acquisition with New Portfolio Executives
The Navy is speeding up its acquisition process with a bold new approach, appointing three interim portfolio acquisition executives to oversee key areas: Aviation, Mission Systems, and Munitions. This strategic move aims to rapidly deliver cutting-edge solutions to meet the evolving needs of warfighters and stay ahead of emerging threats.