Tag: government modernization
5 articles
US Air Force Accelerates Innovation with Modernization-as-a-Service
Meet the Kessel Run team, the US Air Force's elite unit tasked with delivering cutting-edge operational air power to protect and defend the nation. Led by Col. Richard Lopez, this innovative team is revolutionizing the way the Air Force approaches modernization with a bold, modern approach.
AI Streamlines FOIA Requests, Easing Agency Backlogs
Federal agencies drowning in a sea of Freedom of Information Act (FOIA) requests can breathe a sigh of relief with AI-enabled platforms that streamline the entire process, from intake to reporting, in one secure workflow. By modernizing their approach, agencies can tackle mounting backlogs, complex data sources, and rising transparency expectations with ease.
Federal Agencies Overhaul Contact Centers to Enhance Citizen Experience
The Department of Veterans Affairs sets a shining example with its mission-centered approach to service delivery, and Maximus President and CEO Bruce Caswell believes this mindset should be the standard across all federal contact centers. By modernizing these hubs, government can turn frustrating interactions into enjoyable experiences that better serve citizens and federal employees alike.
FBI Modernizes Contact Centers with AI-Driven Overhaul
The FBI's Criminal Justice Information Service handles millions of inquiries daily, with responses often determining life-or-death outcomes, making a customer-centric overhaul crucial to delivering accurate answers in seconds. By prioritizing a modernized approach, the CJIS aims to revolutionize its operations and elevate the citizen experience.
Navy Accelerates Acquisition with New Portfolio Executives
The Navy is speeding up its acquisition process with a bold new approach, appointing three interim portfolio acquisition executives to oversee key areas: Aviation, Mission Systems, and Munitions. This strategic move aims to rapidly deliver cutting-edge solutions to meet the evolving needs of warfighters and stay ahead of emerging threats.