Tag: government modernization
2 articles
FBI Modernizes Contact Centers with AI-Driven Overhaul
The FBI's Criminal Justice Information Service handles millions of inquiries daily, with responses often determining life-or-death outcomes, making a customer-centric overhaul crucial to delivering accurate answers in seconds. By prioritizing a modernized approach, the CJIS aims to revolutionize its operations and elevate the citizen experience.
Navy Accelerates Acquisition with New Portfolio Executives
The Navy is speeding up its acquisition process with a bold new approach, appointing three interim portfolio acquisition executives to oversee key areas: Aviation, Mission Systems, and Munitions. This strategic move aims to rapidly deliver cutting-edge solutions to meet the evolving needs of warfighters and stay ahead of emerging threats.