Tag: customer service
2 articles
Federal Agencies Overhaul Contact Centers to Enhance Citizen Experience
The Department of Veterans Affairs sets a shining example with its mission-centered approach to service delivery, and Maximus President and CEO Bruce Caswell believes this mindset should be the standard across all federal contact centers. By modernizing these hubs, government can turn frustrating interactions into enjoyable experiences that better serve citizens and federal employees alike.
Autonomous AI Agents Expose Hidden Vulnerabilities in Real-World Deployments
Researchers uncovered a shocking 91% of autonomous AI agent deployments are vulnerable to tool-chaining attacks, revealing a critical weakness in current governance approaches. This startling finding highlights the urgent need for updated security measures to protect AI systems in healthcare, finance, customer service, and software development.