Revolut, the fintech that serves more than 80 million customers across 160+ countries and regions, is working to restore services after a widespread outage that began Tuesday morning and disrupted most of the company's offerings earlier today. The company acknowledged the disruption in a public statement and on its official status page, and said it is actively fixing the issue and apologised to affected customers.
Scope of the disruption: 28 services flagged as partially unavailable
On its status page, Revolut lists 28 services as affected. The company specifically named sign-ins, card payments, transfers, currency exchange, stock trading, and live support chat among the services now flagged as partially unavailable. Those listings indicate the outage spans core banking functions (card payments, transfers, currency exchange), investment services (stock trading), customer support channels (live chat), and basic account access (sign-ins).
Customer impact: tens of thousands reporting problems worldwide
Since the incident began, tens of thousands of users have reported problems with the Revolut app, mobile banking services, and transferring funds between accounts. Revolut’s public message emphasised that customers' money and data are safe and said the company has been working to fix the issue since it was identified that morning. The company apologised for the inconvenience to those affected.
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End the scrambleCompany background on security incidents: recent disclosures and past breaches
The outage arrives against a recent history of security disclosures from Revolut. Last month the company disclosed a data breach in which personally identifiable information (PII) from an undisclosed number of customers was shared with a threat actor who was impersonating a government agency. Four years earlier, Revolut disclosed another breach after threat actors stole the personal, contact, and financial information of more than 50,000 customers in September 2022.
Revolut’s scale: why an outage reverberates
Revolut’s footprint — more than 80 million customers and 800,000 business customers across 160+ countries and regions — helps explain why a service interruption of this size has broad effects. With card payments, transfers and sign-ins affected, both individual account holders and business customers can encounter immediate operational frictions: inability to initiate payments, move funds between accounts, or access account interfaces and live support.
How technologists, regulators, and customers are likely to respond
- Technologists and security teams: Operations and security teams inside Revolut and at large customers will be focused on restoration and root-cause analysis. The breadth of the outage — spanning sign-ins through payments and trading — means engineers will need to coordinate across authentication, payment rails, and support systems as they restore functionality.
- Policymakers and regulators: Given Revolut’s recent disclosures of PII exposures and the recurrence of major incidents, regulators and oversight bodies that track financial-service resilience and customer data protections will likely note this outage as part of an ongoing record of operational and security events.
- End users and business customers: Tens of thousands of users who reported problems will watch for confirmed restoration of affected services and any follow-up communications about transaction delays or compensations. Business customers — among the company’s 800,000 business accounts — will have particular interest in how quickly card payments and transfers return to normal.
Revolut said it has been working to fix the issue since it was identified Tuesday morning and apologised for any inconvenience caused. The company reiterated that customer funds and data remain safe as it works to restore the flagged services. The outage and the company’s recent breach disclosures together create a sequence of incidents that users, customers, and observers will monitor as Revolut completes recovery and provides further detail.
