Tag: service desk
2 articles
AI-Powered Attacks Target Service Desks With Convincing Impersonation Tactics
Beware: AI-powered attacks are now targeting service desks with incredibly convincing impersonation tactics, making it easier for attackers to trick agents into bypassing security controls. A single phone call can be all it takes to spark a devastating data breach, as seen in high-profile incidents at major companies like M&S, MGM Resorts, and Clorox.
Social Engineering Attacks Target Service Desks
Service desks have become a prime target for cyber attackers, who often find it easier to manipulate staff into divulging sensitive information than to crack the technology itself. In a string of recent incidents, hackers have successfully impersonated employees to gain access to internal systems, as seen in the 2025 UK attacks on major retailers like Marks & Spencer, Co-op, and Harrods.