Tag: service desk

Social Engineering Attacks Target Service Desks

Service desks have become a prime target for cyber attackers, who often find it easier to manipulate staff into divulging sensitive information than to crack the technology itself. In a string of recent incidents, hackers have successfully impersonated employees to gain access to internal systems, as seen in the 2025 UK attacks on major retailers like Marks & Spencer, Co-op, and Harrods.