Tag: service delivery improvement act
1 article
Federal Agencies Ramp Up Citizen Service Delivery With AI, Accountability
Federal agencies are supercharging citizen service delivery with AI and a new accountability approach, tackling fragmented services and multiple touchpoints that can make it hard to get help. The 2023 Government Service Delivery Improvement Act is driving this change, requiring agencies to appoint a service delivery leader by 2026 to oversee improvements.