Tag: citizen services
3 articles
State Networks Face Urgent Test in Digital Citizen Services Push
State governments are racing to deliver digital services to citizens, but their modernization efforts are at risk of stalling without a corresponding upgrade to their network infrastructure. Without an agile network in place, innovative projects will be delayed or fail to deliver on their promise.
Federal Agencies Ramp Up Citizen Service Delivery With AI, Accountability
Federal agencies are supercharging citizen service delivery with AI and a new accountability approach, tackling fragmented services and multiple touchpoints that can make it hard to get help. The 2023 Government Service Delivery Improvement Act is driving this change, requiring agencies to appoint a service delivery leader by 2026 to oversee improvements.
AI in Government: Automation Targets Inefficiencies in Citizen Services Delivery
Understaffed public agencies are struggling to deliver efficient citizen services, but AI and automation can help bridge the gap by accelerating effective processes and exposing areas for improvement. By leveraging AI, governments can optimize operations and make the most of limited resources.