Tag: citizen engagement
6 articles
UK Bans Journalists from Digital ID Forum
The UK government is calling on ordinary citizens to share their thoughts on a proposed Digital ID system, and you don't need to be an expert to join the conversation. Around 36,000 people have been invited to participate in the People's Panel on Digital ID, which will involve in-person meetings and online sessions to discuss how a Digital ID system should be designed for the UK.
Government Agencies Transform Contact Centers to Meet Evolving Citizen Needs
Join the Contact Center Transformation Summit on April 8, 2026, to explore how government agencies can evolve to meet changing citizen needs and ensure seamless access to essential benefits. This summit brings together leaders and experts to share insights and best practices for transforming contact centers in the public sector.
Federal Agencies Leverage AI to Upgrade Proactive Service Delivery
Today's citizens expect to interact with federal agencies in a multitude of ways, from traditional phone calls to modern chatbots, posing a strategic challenge: how can agencies shift from reactive to proactive service delivery, anticipating citizens' needs before they even ask? By upgrading to proactive service delivery, agencies can meet the evolving expectations of a diverse population.
UK to Spend £630K on Digital ID Public Consultation Panel
The UK government is investing £630,000 in a people's panel to gather public feedback on its proposed digital identity scheme, aiming to address concerns and build trust in the new system. But will this hefty price tag buy genuine public engagement or just political cover?
Critical Service Delivery: Alarming Gap in Government Agencies' Response
As government agencies navigate the digital age, a glaring gap in service delivery has emerged, leaving citizens frustrated and wondering if they can keep pace with evolving demands. With user-friendly experiences now the norm, citizens expect the same level of convenience, accessibility, and responsiveness from government agencies as they do from private sector organizations.
Mirai Revolutionizes Democracy with Tech
Meet Team Mirai, a trailblazing Japanese political party harnessing technology to revolutionize democracy, boost transparency, and put citizens at the forefront of policymaking. By merging tech and civic engagement, they're reimagining a more direct, inclusive, and accountable government for the future.