"What the CEO and CSO of this well-known call tracking and analytics company did was downright despicable," said Ted E. Docks, special agent in charge of the FBI’s Boston Division.
Adam Young and Harrison Gevirtz: guilty pleas and legal exposure
Two former executives, former CEO Adam Young of Miami, Florida, and former CSO Harrison Gevirtz of Las Vegas, Nevada, admitted in court to concealing a multi-year tech support fraud scheme. Both pleaded guilty to a single count of misprision of a felony. That charge carries a maximum penalty of three years in federal prison, a fine of up to $250,000, or both. The two are scheduled for sentencing on June 16.
C.A. Cloud Attribution, Ltd.: services, timeframe, and alleged conduct
Between early 2017 and April 2022, Young and Gevirtz operated a business called C.A. Cloud Attribution, Ltd., doing business under the tradename C.A. Cloud. Prosecutors say the company provided telephone numbers, call recordings, call forwarding, and call‑tracking services to many customers the executives knew were engaged in telemarketing and tech support fraud schemes. Rather than report those customers to law enforcement, prosecutors allege, Young and Gevirtz advised clients on tactics to limit detection — including directing the use of large pools of rotating telephone numbers to reduce complaints and avoid account terminations.
Direct facilitation: introductions, sales directives, and a Tunisia call center
Prosecutors further allege that the executives instructed C.A. Cloud’s sales staff to market services specifically to businesses they knew were involved in fraud. On occasion, Young and Gevirtz allegedly introduced fraudsters to one another so they could buy and sell calls. Separately, the two owned and operated a call center in Tunisia from 2016 through April 2022. Some employees at that Tunisia center were alleged to have engaged in tech support fraud, which included remotely accessing victims’ computers through compromised links, posing as official technical support services, and sending false invoices.
How the tech support scams worked and the scale of harm
According to prosecutors, the underlying fraud used deceptive pop‑up ads on users’ computers claiming the systems were infected with malware and directing victims to call center agents. Those agents demanded hundreds of dollars for fictitious technical services and, in some cases, impersonated Microsoft and Apple. Some scammers allegedly remotely accessed victims’ machines, stole personal and financial information, and in some instances withdrew funds without authorization. The human toll is clear in the prosecutors’ account: elderly victims and others were frightened, humiliated, and in some cases financially shattered.
The broader scale of the threat is reflected in two data points cited by authorities: in August 2024, the leader of a tech support fraud scheme was sentenced to seven years in prison after collecting more than $6 million from at least 6,500 elderly victims in the United States and Canada; and the FBI’s 2025 Internet Crime Report states Americans lost at least $2.1 billion to tech support fraud based on nearly 48,000 complaints received by the Internet Crime Complaint Center (IC3) in 2025.
What this means for technologists, policymakers, and the public
- Technologists and security teams: The case underscores how telephony infrastructure — telephone numbers, call forwarding, and call-tracking services — can be weaponized to evade consumer complaints and account enforcement. Teams that monitor abuse should consider the role of rotating number pools and the sale or purchase of calls as indicators of organized fraud.
- Policymakers and law enforcement: Prosecutors’ emphasis on introductions between fraudsters and the deliberate marketing of services to criminal enterprises highlights enforcement levers beyond the individual call center operator — namely, providers of enabling services and executives who knowingly facilitate fraud.
- The public, especially vulnerable populations: The record in these cases reiterates familiar risks: deceptive pop‑ups, impersonation of well-known tech companies such as Microsoft and Apple, remote access via compromised links, and the rapid theft of money and personal data. The August 2024 sentencing and the FBI’s reporting point to substantial consumer losses and a persistent criminal business model.
The formal record now rests on guilty pleas and sentencing dates: Young and Gevirtz admitted concealment and face sentencing on June 16. The prosecutors’ allegations link call‑tracking services and operational decisions at a named company to a global pattern of tech support fraud that regulators and victims will continue to reckon with as enforcement proceeds.
